WILD Explorer General Terms and Conditions
Application and Consumer Protection
These general terms apply to the purchase agreement you, as a consumer, enter into with WILD Explorer, CVR No. 39890267. To protect your interests as a customer, the provisions of the Danish E-Commerce Act and the Consumer Contracts Act apply to all purchases made on https://lovevildgolman.myshopify.com.
Personal Data
When placing an order, you consent to us storing and using your information within our company to fulfill and provide the service you expect from us. All processing of personal data is carried out in accordance with data protection legislation. WILD Explorer (CVR No. 39890267) is responsible for your personal data.
WILD Explorer’s customer register contains personal data such as name, postal address, phone number, email address, and IP address. The purpose of collecting your personal data includes:
1. Fulfilling purchases made with WILD Explorer.
2. Enabling targeted marketing through email, SMS, and other channels based on your previous purchases and use of WILD Explorer’s platforms.
WILD Explorer shares some of this information with shipping companies as necessary to complete your order and delivery. For orders sent directly from suppliers, WILD Explorer will share the necessary information required to fulfill the order.
When you contact WILD Explorer via email, your email and the correspondence history are stored to assist with future inquiries. No data will be resold to third parties or transferred outside the EU/EEA.
General Data Handling
All processing of personal data is carried out in compliance with data protection legislation. Personal data is stored only as long as necessary and is then deleted. If your information is incomplete, inaccurate, or irrelevant, you have the right to request it be corrected or deleted. You may also seek compensation if the handling of your data does not comply with applicable laws.
You may request a copy of your personal data. To request such a record or corrections, please send a written, signed request to:
WILD Explorer
Gæslingevej 17
3080 Tikøb
Denmark
helle@lovevildgolman.com
Prices and Fees
Prices listed on www.lovevildgolman.com include VAT (moms). Prices do not include shipping, returns, or customs fees unless otherwise stated. Additional fees may apply for billing methods or uncollected packages.
Agreement of Purchase
WILD Explorer products are ordered via https://lovevildgolman.myshopify.com. A purchase agreement is established when your order is confirmed by WILD Explorer via email to the address provided during checkout. By placing an order, you accept these terms. WILD Explorer does not enter into agreements with minors (under 18 years) without parental consent. Currently, agreements can only be made with customers in Sweden, Denmark (excluding Greenland and the Faroe Islands), Finland, and Norway (excluding Svalbard). Customers in other countries must contact WILD Explorer for further information.
Payment
Payment is processed (debited) when packages are dispatched.
Delivery
WILD Explorer offers the following shipping options:
• Package without delivery: The order is sent to the nearest pickup point or box. You will receive an SMS or email with pickup instructions. A valid ID must be presented upon collection.
• Home delivery: For an additional fee, the package can be delivered to your specified address. If delivery is to a business address, include a reference contact in the order.
Standard delivery time is 1–3 business days after your order is confirmed by email. If the product is a special order, delivery can take up to 14 days.
Uncollected Packages
Uncollected packages returned to WILD Explorer will incur a fee of 299 DKK to cover administration, shipping, return shipping, and handling costs. Uncollected packages are not covered under the right of withdrawal.
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal. During this period, you may return your product for an exchange or refund by contacting customer service for return instructions.
Complaints and Returns
Products with manufacturing defects can be returned under warranty within two years. Complaints must be filed within two months of discovering the issue. Return instructions are available via customer service.
Payment Methods
WILD Explorer offers three payment methods:
1. Card Payment: Visa, MasterCard, and Dankort. Payments are encrypted via Shopify and Bambora.
2. MobilePay: Payments can be made with MobilePay.
3. Bank Transfer: Bank details are provided during checkout.
Force Majeure
In cases of unforeseen circumstances, such as natural disasters or government actions, WILD Explorer’s obligations are suspended until normal conditions resume.
Contact Information
For any questions regarding these terms or procedures, contact WILD Explorer customer service via https://lovevildgolman.myshopify.com.
Last updated: November 21, 2024